Privacy Policy

We are SweetFit d.o.o. Šimanovci. Address, Golubinačka 99, Šimanovci 22310, Republic of Serbia, Identification number 21463507, VAT 111329422

Protecting your privacy is one of our top priorities in our business, so please read the Privacy Policy carefully to understand what we, as personal data handlers, practice in the collection, processing and storage of information entrusted to us.

All collected information is received and treated within the framework of the Law of the Republic of Serbia - Law on Protection of Personal Data (“RS Official Gazette”, No. 97/08 of October 27, 2008, 104 / 09- Dr. Law 68 / 2012- Decision of the US and 107/2012).

What Information We Collect

1.Information collected directly from you

When ordering on the Site, you will be asked for the following information: name, email address, contact telephone number, shipping address, and VAT and account number if ordered for a legal entity.

2.Information collected from your activities on the Site

While using the Site and ordering our products, we receive and process some of the information all for the purpose of improving the service. Some of the most commonly obtained information:

  • Information about Basket
  • Favorite Products
  • Preferences in filtering
  • Activities to replace products, reduce and increase individual item quantities and other activities while creating an order
  • The details of the work done and the usage habits of the Site
  • Information related to your communication with Sweetfit.rs

3. What are cookies?

Cookies are small text files that are used to store small pieces of information. Cookies are stored on your device when a website is loaded into your browser. These cookies help us make the website work properly, make the site safer, provide a better user experience and understand how the website works and analyze what works and where it needs improvement. How do we use cookies? Like most online services, our website uses third-party and third-party cookies for a variety of purposes. First-party cookies are generally required for the website to function properly and not to collect personally identifiable information. The third-party cookies used on our websites are generally used to understand the performance of the website, how you interact with our website, safeguarding our services, providing advertisements that are relevant to you, and overall providing you with a better and better user experience and assistance you to accelerate future interactions with our site. What types of cookies do we use?
Important: Some cookies are necessary in order for you to experience the full functionality of our site. They allow us to hold user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account and add products to your cart and securely order.

Statistics: These cookies store information such as the number of website visitors, the number of unique visitors, which web page pages were visited, the source of the visit, etc. This information helps us to understand and analyze how many websites work and where improvements are needed.
Marketing: Naša veb stranica prikazuje oglase. Ovi kolačići se koriste za personalizaciju oglasa koje vam prikazujemo kako bi vam bili značajni. Ovi kolačići takođe nam pomažu da pratimo efikasnost ovih reklamnih kampanja. Informacije sačuvane u ovim kolačićima takođe mogu koristiti od strane nezavisnih dobavljača oglasa za prikazivanje oglasa i na drugim veb lokacijama u pregledaču. Funkcionalni: Ovo su kolačići koji pomažu određene nebitne funkcionalnosti na našoj veb lokaciji. Ove funkcionalnosti uključuju umetanje sadržaja poput video zapisa ili deljenje sadržaja na veb lokaciji na platformama društvenih medija. Podešavanja: Ovi kolačići nam pomažu da pohranimo vaše postavke i postavke pretraživanja poput preferencija jezika tako da imate bolje i efikasnije iskustvo prilikom budućih poseta veb lokaciji. Kako mogu da kontrolišem podešavanja kolačića? Ako odlučite da kasnije promenite svoje postavke tokom sesije pregledavanja, na ekranu možete da kliknete na karticu “Privatnost i kolačiće”. Ovo će ponovo prikazati obaveštenje o saglasnosti koje će vam omogućiti da promenite svoje postavke ili u potpunosti povučete svoj pristanak. Pored ovoga, različiti pretraživači pružaju različite metode za blokiranje i brisanje kolačića koje koriste veb lokacije. Možete promeniti podešavanja svog pregledača da biste blokirali / izbrisali kolačiće. Da biste saznali više o upravljanju i brisanju kolačića, posetite vikipedia.org, vvv.allaboutcookies.org.

3.Information collected from other sources

We may receive some information from a third party to whom you have given permission to share that information or from which you have given us permission to request that information. For example, by registering on the Site by using social networks, you are actually authorizing those networks to share your information with us. Depending on the network rules and personal settings on it, it also depends on what information we will receive (marital status, number of household members…)

How We Use the Information Collected

1.Using Information to Improve Sweetfit.rs

We wish Sweetfit.rs's experience to be of the highest possible level, to achieve this goal we collect data on ordering activities, ordering habits, frequency of selection of certain items and the like. All this allows us to improve the quality of the Site as well as the promotional section.

Some specific examples of data usage:

  • We keep the data favoring products, their details as well as the data of pre-ordered products, this allows for more efficient shopping in the future.
  • We retain the shipping address information to facilitate and expedite the operation of the Site, and remove the need to redial this largely static data.
  • Keeping track of how you use the Site and how long our options and menu settings take takes place helps us to develop and improve the Site and the Service.
  • We track and collect data on individual purchasing habits, what products and service the user prefers when selecting, what he or she chooses and what he / she prefers, we use all this information in business research and projections.

2.Using an email address

In order to communicate we use your email address, in many cases these are service emails that send us messages about the promotion of the Site, the occurrence of some promotional activities or various notifications related to the site Sweetfit.rs.

Here are some examples of possible reasons for emailing:

  • After the order has been completed and the Basket has been concluded, we send a confirmation email as well as subsequent emails with any status change of the order, delivery time or absence of any ordered item from the offer.
  • If you have requested certain information, there is an option to send the same via email.

Occasionally, you may occasionally send marketing emails with updates to the Site, details of promotional offers, promotional activities, or contact you for market research and opinion on the Site and quality of service, and the like. By accepting the Terms of Use, you have agreed to receive these types of emails, but you are not obligated and you can always choose to stop receiving such emails. By choosing to stop sending marketing and promotional emails, you will continue to send service emails related to activities on the Site.

Security Measures

The information we collect is stored on a secure server in accordance with internal security protocols, following and observing applicable laws. For example, we use security encryption to store your password or logging details (in cases where you have granted us this action).

Unfortunately, sending information over the internet is not 100% secure, so apart from the storage for which we have measures in place, the process of information coming to us cannot be guaranteed and guaranteed, and you carry out these actions at your own risk. From the moment we receive your information, we take all steps to prevent unauthorized access to your account and your information.

Data Sharing

There are certain situations in which Sweetfit.rs may share information. In the case of a partnership with a third party in which it is in the business interest to share information, for the purposes of managing the Site itself, and in the possible cases when required by the competent institutions within the legal framework.

Protect Privacy

Please note that Privacy Protection is one part of the Terms of Use created for the purpose of using the Site and together they form an Agreement (Agreement) between you and Sweetfit.rs. The Terms defined in the Terms of Use apply equally to the Privacy Policy, accordingly any subsequent changes to the Privacy Policy are treated in the same way as the changes in the Terms of Use.

Questions or Comments

If you have any further questions regarding Privacy Policy please see the Terms of Use or feel free to contact us by email: info@sweetfit.rs.

Protecting your privacy is one of our top priorities in our business, so please read the Privacy Policy carefully to understand what we, as personal data handlers, practice in the collection, processing and storage of information entrusted to us.

Your rights

In accordance with the Law on Personal Data Protection, you have the right to: revoke consent, right of access, right to rectification and amendment, right to erasure, as well as the right to restrict data processing, the right to object and the right to data portability.

If the processing of personal data is done on the basis of the previously given consent, that consent may be revoked at any time in accordance with the Law on Personal Data Protection. Revocation of consent shall not affect the admissibility of the consent-based processing prior to revocation.

If he / she considers that the processing of personal data has been performed contrary to the provisions of the Law on Personal Data Protection, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

All collected information is received and treated within the framework of the Law of the Republic of Serbia - Law on Protection of Personal Data (“RS Official Gazette”, No. 97/08 of October 27, 2008, 104 / 09- Dr. Law 68 / 2012- Decision of the US and 107/2012).